Question 1

Do I need my own Meta ad account?

Accepted Answer

Yes. Simple Ads deploys into your own Business Manager and ad account — it never runs ads through an account we own. If you're missing a piece of Meta infrastructure, the app can create and wire it up for you during the connect step.

Question 2

Will you spend my money?

Accepted Answer

You stay in control. You set the daily budget and choose whether the campaign goes live immediately or is created paused for one more review. Meta bills your own ad account directly for any ad spend.

Question 3

Do I need Facebook advertising experience?

Accepted Answer

No. Pick the guided strategy that matches your goal, then add your product, creative and budget once. Simple Ads builds the campaign and audience structure for you. Everything it creates is standard and remains yours to edit in Ads Manager.

Question 4

Can you help me set up my first campaign?

Accepted Answer

Yes — onboarding setup is free for every store. Open the chat on this site or inside the app, or email us, and we'll walk you through connecting your Meta account, choosing a strategy and launching your first campaign.

Question 5

What does Simple Ads actually create in my ad account?

Accepted Answer

The real Meta hierarchy: a campaign, an ad set with your targeting and budget, an ad creative with your copy and image or video, and the ad itself. You can see every object and its live status from the campaign detail page — or open it in Ads Manager.

Question 6

Which ad formats can I run?

Accepted Answer

Single image, video, and catalog ads — where Meta's Advantage+ decides which of your products to show each shopper. Every format runs on both Facebook and Instagram, and the live preview shows you each placement before anything ships.

Question 7

What happens if Meta rejects an ad?

Accepted Answer

The task shows Meta's own reason, word for word — for example, that the selected pixel hasn't received a Purchase event recently. Fix the cause, then press Retry on the task; you don't need to rebuild the campaign.

Question 8

Can I scale a campaign that's already working?

Accepted Answer

Yes. Scale reads the campaigns in your ad account and sets up lookalike audiences, audience split tests, fresh creatives or a cost-guard rule against the ad set you choose. Analytics also flags campaigns that look ready to scale.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. Billing is handled by Shopify, so you cancel from your Shopify admin like any other app subscription. Every paid plan starts with a 7-day free trial.

Question 10

Is my data safe?

Accepted Answer

Your Meta OAuth tokens are encrypted at rest, and campaigns run in your own ad account — we never take custody of your advertising spend. The app reads your Shopify products to build ads; that's the only scope it asks for.

Question 11

What happens to my campaigns if I uninstall?

Accepted Answer

Uninstalling cleans up after itself: every campaign Simple Ads created is deleted from your Meta ad account and our records, the app's Facebook access is revoked, and your remaining store data is erased on Shopify's redaction schedule. Campaigns you built yourself in Ads Manager are never touched.

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